We want to make shopping with Melapop Skin Clinic as easy as possible. So we have answered some of the most popular questions below, to make your experience as seamless as possible. How quickly do you ship? Under normal circumstances, Orders are shipped within 3-7 business day of it being ordered, however, during holidays, weekends, and periods of increased volume, processing can take up to three weeks. If you pre-ordered a product, we estimated a shipment within 2-3 weeks. Because of COVID-19 we are experiencing delays that are more than 3 weeks. Once shipped, tracking information will automatically be emailed to you. If it has been longer than 7 days, email support@melapop.co to get an estimate of the shipping date. Customers with a account may cancel, re-order, or edit their order and information including shipping address on their own directly from their account prior to the order being fulfilled.